If a St. Moritz or Momentum® watch requires service, simply return it to the St. Moritz / Momentum® Service Centre.
You can download and print out the Service and Repair Form from our service page. (This gives you full instructions and the address of the nearest Factory Service Center.) Just fill in the form and send it to us with your watch.
Our Service Centres can provide repairs, service, sapphire crystal upgrades and replacement bands, promptly and at reasonable prices.
Below is a listing of the authorized St. Moritz / Momentum® Service Centres. It is imperative that you send watches to the correct service centre. This will help to avoid delays and additional costs in service due to customs brokerage and cross border traffic.
Customers in the U.S.A. (including AK, HI, PR, GU, & US VI)
SMWC Service Center
264 H Street, Suite D
Blaine WA 98230
Customers in the U.K.
Momentum® Service Centre
Hertfordshire Horologists Ltd.
52 Western Road
Tring, Herts, HP23 4BB
Phone: 0144 289 14350144 289 1435
Customers in the European Union
Momentum® Service Holland
Houtse heuvel 18A
Phone: +31 (0) 76 531 0449+31 (0) 76 531 0449
Customers in Canada and all Other Countries
St. Moritz Service Centre
1140 West 7th Avenue
Vancouver BC V6H 1B4
St. Moritz Watch Corp. and Momentum® watches that are still under warranty must be serviced by one of the Authorized St. Moritz Watch Corp. Service Centres listed above. A watch still under warranty that is serviced by any non-authorized Service Centre (including dealer servicing) will void any remaining warranty.
Important Shipping Tips:
- Address it to “The Service Center”.
- Do not enclose the original gift box, but do package the watch carefully to prevent damage in transit. (e.g. wrap in bubble wrap).
- Ensure that the package is adequately insured and if possible obtain a tracking number. We are not responsible or liable for any damaged items or lost parcels while in transit to one of our facilities.
- Whenever shipping your watch across any international border, you must indicate “returning product to manufacturer for repair & return only. Value for customs purposes only. No commercial value.” You are responsible for all duties, taxes, freight or other fees associated with shipping your watch to our Service Centres. Failure to do so may result in refusal of the package.